Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the
company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work
independently while using departmental resources, policies and
procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data
interpretation skills and identifies trends to appropriate channel
including improvement suggestions. Liaise with other departments
such as Customer Service, Merchant Investigations, or Payments teams as
required to resolve Sellers issues and questions.
Amazon.com strives to be Earth's most customer-centric company where
people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast
selection, and convenience - Amazon.com continues to grow and evolve as a
world-class e-commerce platform. Amazon's evolution from Web site to
e-commerce partner to development platform is driven by the spirit of
innovation that is part of the company's DNA. The world's brightest
technology minds come to Amazon.com to research and develop technology
that improves the lives of shoppers and sellers around the world.
0-2 Yrs
Bangalore 
200000 - 250000 P.A